Job Title: IT Technical Support Engineer (2nd Line)
Location: Manchester (hybrid 3 days per week)
Duration: Permanent
Salary: £29,000 to £35,000 depending on experience + Bonus
Industry: IT MSP & Telecoms
Overview
If you are a motivated IT professional looking to step away from repetitive password resets and move into a role with genuine technical ownership, this is your opportunity. Perfect Path Recruitment is representing a fast-growing Managed Service Provider based in Manchester that is scaling its operations. This role is specifically designed for a 2nd-line engineer who wants to bridge the gap into 3rd-line engineering and project delivery.
Instead of just maintaining the status quo, you will actively contribute to cloud migrations, infrastructure upgrades, and modern device management rollouts. Supported by a fast-paced, collaborative team, you will get hands-on exposure to advanced cloud communication technologies, Microsoft 365, and Intune administration, making it the perfect environment to rapidly accelerate your technical expertise and career trajectory.
Key Responsibilities
Advanced Technical Support & Troubleshooting
Provide 2nd/3rd-line support across telecom, hardware, software, cloud services, and network environments.
Troubleshoot complex issues across Windows, macOS, mobile devices, and Microsoft 365 services.
Resolve issues related to advanced CX platforms, telecom systems, hosted voice solutions, and mobile connectivity.
Microsoft 365 & Intune Administration
Manage and optimise Microsoft 365 services including Exchange Online, SharePoint, Teams, and Azure AD.
Administer Intune/Endpoint Manager for device enrolment, compliance, configuration profiles, application deployment, and Autopilot.
Implement and maintain conditional access, identity security, and modern device management best practices.
Project Delivery & Technical Ownership
Lead and contribute to critical IT projects such as cloud migrations, device management rollouts, infrastructure upgrades, and system improvements.
Plan, document, and deliver project tasks, ensuring alignment with business requirements and timelines.
Network & Connectivity Support
Configure and troubleshoot network hardware and services including routers, switches, firewalls, VPNs, and wireless networks.
Support telecom connectivity, VoIP systems, mobile devices, and cloud-based telecom services.
Customer Support & Onboarding
Support onboarding of new users and clients, including Microsoft 365 and telecom setup.
Communicate clearly with clients and colleagues, ensuring timely, empathetic, and effective resolution of issues.
Maintain accurate documentation of systems, configurations, and support activities.
Candidate Requirements
Required Qualifications & Experience
Proven experience in an IT support or IT engineering role (specifically 2nd-line level).
Strong hands-on experience with Microsoft 365 administration and Intune/Endpoint Manager.
Solid understanding of telecom systems, VoIP, mobile technologies, and network infrastructure.
Proficiency with Windows, macOS, and Linux environments.
Experience with cloud services, hosted telecom solutions, and VPN technologies.
Preferred Qualifications (Desirable)
Relevant certifications (e.g., CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator, or CCNA).
Specific experience with modern CX platforms, telecom industry software, or mobile device management (MDM).
Previous experience in a fast-paced, customer-facing IT or managed service environment.
What the Client Offers
Competitive Salary: £29,000 – £35,000 depending on experience.
Performance-related bonus scheme.
Company laptop and tech setup.
Ongoing technical training, certifications, and development.
Genuine career progression opportunities within a rapidly growing technology business.
Flexible hybrid working options.
A friendly, supportive, and collaborative team culture.