Account Manager, Basingstoke, £25,000/OTE-£30,000-£32,000
Job Title: Customer Experience Account Manager
Salary: Basic - £25,000/ OTE - £30,000-£32,000
Start Date: 4th January 2022
Location: Basingstoke
The Company
Are you someone who cares about giving a great service and not wanting to be involved in a sales process? If so, we have a great opportunity with an industry leading telecoms business who have staff at the forefront of the business, this ever-growing business that provides voice, data, mobile and cloud-based solutions at an award-winning level. Known for its excellent career development and unrivalled customer service, the staff always stride to deliver the best possible solution to their customers.
With over 400 staff that keep the business trending in the correct direction, they are looking for the right individual that can help keep the business trending in the current direction along with delivering their four key services which are:
- IP Voice
- Cloud & Security
- Data Connectivity
- Business Mobile
The Team
A passionate team that are key in the retention of customers, along with up-selling and cross-selling of opportunities, coupled up with the quality account management puts them at the heart of this award-winning business.
Summary of Role
Being a passionate individual who gives every detail their full attention is required for this role. Alongside this having a positive attitude that allows you to overcome diverse challenges and provide stimulating customer service is a must.
An individual that is naturally gifted under pressure and comfortable working on their own along with being a loyal, dedicated person who is numerically savvy with excellent market knowledge is key.
Responsibilities will include
- Manage your own dedicated group of accounts (Approximately 200)
- Complete outbound review calls
- Target account renewals
- Seek opportunities through cross-selling and up-selling
- Building and developing long-term relationships with customers
- Provide expert advice and deliver the correct solutions
Skills Required
- Ability to Adapt and Negotiate
- Numerate and Commercially Savvy
- Passionate about Customer Service
- Outstanding Communications Skills
- Resilient
- Being Excellent in a Team
