Job Title: IT Account Manager
Location: Newark
Salary: £28-£32k base OTE £75k + Company Car
Hours: Monday - Friday - Hybrid working
Industry: IT MSP
The Role:
With continuing growth, we are looking for an experienced motivated sales professional. The successful candidate will manage and grow existing key client relationships through subscription renewals and expansion. upsell, and cross-selling of additional products. In this role, you will be responsible for strategic planning and account management across designated customers. The role requires account managers to successfully retain and grow existing customers, driving sales agendas and exceeding monthly targets.
Responsibilities:
- Manage all aspects of the renewal cycle for our client's subscription relationships covering
60 - 90 accounts
- Provide proactive and consultative client support, ensuing high retention and net revenue growth within an existing client base. This Is executed by garnering a deep understanding of client's business models and needs while then providing consultative solutions that will add value to their business objectives.
- Manage key client interactions with a focus on expansion opportunities within accounts and subscription renewals.
- Travel to client sites/events/conferences within territory.
- Provide clients and prospects with detailed proposals, product demonstrations, and consultations.
- Accurately report internal administration: CRM activity log, sales pipeline forecasting, monthly reports to line manager, renewal planning and proposal preparation.
- Build a strong working knowledge of competitive Intelligence space product positioning .
- Develop product, technical, and alternative investment market knowledge.
- Present products and services to clients. peers, and management as it relates to performance and planning.
- Collaborate with colleagues and internal departments to achieve objectives and goals.
- Meet and exceed agreed KPI metrics for schedule of visits, data recording, customer appointments and margin.
Personal Attributes:
- Previous experience within an IT background is essential.
- Experience in sales.
- Experience in finance and leasing is an advantage.
- A strong capability for absorbing information
- Excellent organizational skills and a keen eye for detail and accuracy.
- A proactive and flexible approach.
- The ability to work using own initiative and without constant supervision.
- Excellent Team player.
- Confident and assertive.
Ideal candidate will have knowledge of;
- Microsoft Azure
- Google Cloud
- Microsoft Office 365 pre-requisites and deployment
- Ability to confidently specify Server hardware technologies and Server solutions.
- Knowledge of PC/Laptop hardware
- Microsoft Software solutions and Licencing.
- Knowledge of broadband technologies, routers, switches,
- Knowledge of network topologies
- Knowledge of Cloud technologies
- Knowledge of security software/hardware, Disaster Recovery.
- Experience with supply to business/corporate IT.
