Senior Account Manager

Location Cardiff
Discipline: IT/MSP/Cyber Security
Job type: Permanent
Salary: ££40000 - £50000 per annum + + Car Allowance + Commission (OTE £100k)
Contact name: Jonathan Llewellyn

Contact email:
Job ref: BBBH602_1714385610
Published: 20 days ago
Startdate: ASAP

Senior IT Account Manager

Job Title: Senior Account Manager

Industry: IT Managed Service

Location: Cardiff

Salary: £40-50k base + Car allowance - £100k OTE

Office working: Hybrid working 2-3 days per week in the office.

Role Overview

Our client is looking for an experienced IT Account Manager to join their sales team based in Cardiff. The role will be to Account Manage 25-30 key clients within the private sector. Your role will be to become a trusted partner for these companies and in turn understand and uncover the needs of each client individually. Through this process you will be able to increase retention, upsell and cross sell the full suite of products applicable. Account Managers are expected to travel to and from customer/prospective customer sites and are required to have a full UK Drivers licence.

Role duties:

  • Effectively generate and manage personal sales pipeline, leverage relationships and processes to support e.g. account plans, planned visits.
  • To report and provide accurate and timely management information, activity reports and forecasts.
  • Able to lead customer meetings efficiently.
  • To gather requirements from prospective and current accounts, working with TDAs and product specialists to produce a solution that meets the customer's requirements.
  • Developing long-term working relationships/partnerships with prospective, new and key customer accounts- this includes creating and regularly reviewing account, strategic and go to market plans for prospective and current customers.
  • Work in partnership with our marketing team to generate effective sales campaigns.
  • Working in partnership with various internal teams and external vendors to meet goals and ensure customer satisfaction.
  • Create and execute key new business and business development initiatives to increase own sales pipeline- e.g., occasional cold calling, leverage vendor relationships, executing account expansion etc.
  • Arranging and attending customers meetings across the UK regularly
  • Respond to/prepare proposals- ensure that documentation (bids/tenders/proposals) are completed to the highest standard and meet deadlines,
  • Manage contract negotiations and renewals.
  • Deliver presentations both face to face and virtually.
  • Working to sales targets and KPI's
  • Promoting and selling technical solutions to customers with professionalism and enthusiasm
  • Carry out activities that enable sales specialist status for company Vendor Partnerships- e.g., certifications

Key requirements

  • Experience working for an MSP in an IT Solution Sales role
  • Strong business development (B2B) and commercial awareness skills
  • Excellent communication skills, professional in approach (presentation, verbal and written)
  • Excellent interpersonal, relationship building skills; confident building and managing effective relationships with stakeholders (e.g. prospective/current Customers, Vendors)
  • Demonstrable experience of developing accounts and building/maintaining effective relationships with stakeholders (internal and external)
  • Proven achievement of generating business from existing accounts.
  • IT Industry knowledge- awareness of trends, products and services
  • Strong knowledge of social media platforms and channels
  • Experience of working to targets of £1Million plus and average order values of £100K+
  • Full UK driving licence
  • Completion of an enhanced DBS check will be required.
  • Strong negotiation, influencing skills


In addition to a great salary and commission package this role comes with:

  • Private Medical Insurance
  • 25 days holiday + bank holidays + option to purchase more + your birthday off
  • Company shares after 12 months in role
  • Flexible working
  • Consistent ongoing training
  • + many more

For more information please don't hesitate to reach out directly on 03300 43 43 76.