Senior ICT Support Executive

Location Holmes Chapel
Discipline: IT/MSP/Cyber Security
Job type: Permanent
Salary: ££33000 - £40000 per annum
Contact name: Joshua Baynton

Contact email:
Job ref: BBBH590_1710430120
Published: about 1 month ago
Startdate: ASAP

Job Title: Senior ICT Support Executive
Salary: £33,000-£40,000
Location: Holmes Chapel or Westcliffe-on-Sea
Industry: Telecoms/IT

We are working with a top IT/Telecoms company who are passionate about delivering top tier team work and excellence to their customers! They are looking for a knowledgeable and adaptable Senior ICT Support Executive to join the ICT team and become part of the progressive and rapidly growing organisation.

What they are looking for:

  • Experience of working in a 3rd line/senior role
  • Demonstrable knowledge of all Microsoft platforms and technologies
  • In depth knowledge of Hyper-V and VMware
  • Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco
  • Familiarity with backup platforms (Veeam, Datto)
  • Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN
  • Azure cloud experience
  • Mac OS knowledge
  • Familiarity with CRM systems
  • Linux knowledge
  • Any professional certifications would be highly desirable
  • Experience working for an MSP is advantageous

What You'll Be Responsible For

  • Complete ICT customer projects both onsite and remotely (software and hardware)
  • 3rd line support of technology related incidents within agreed SLAs
  • Ensure support documentation exists and is up to date for all infrastructure components
  • Take ownership of any issues and ensure they are seen through to resolution
  • Provide exceptional customer care and set the standards to the wider team
  • Maintaining accurate asset records
  • Liaising with 3rd party suppliers
  • Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
  • Helping junior colleagues with IT support activities including complex tasks and escalations
  • Complete customer training via web demonstration, telephone and customer visits
  • Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to