Service Delivery Co-Ordinator
Job Title: Service Delivery Support
Salary: £22,000
Location: Basingstoke
Hours: FT Permanent Monday - Friday
Benefits
- Market leader that likes to promote from within
- Booming industry with stability for decades to come
- Vibrant culture full of supportive colleagues, small team of 14 with a lovely community feel
- Training and development opportunities offered
Role Summary
You will be an integral part of the service delivery team, responsible for the installation process deployment, arranging times for engineers to visit sites. You will also be responsible for post sales care, ensuring all the customer needs are met in a timely manner with exceptional customer service. You will have a range of responsibilities that can include but are not limited to:
- Day to day involvement in the ongoing progression of all main hardware installations.
- Assisting with Telephone system order proposals for the SCL Group Sales teams.
- Ensure we are regularly communicating with clients while exceeding their expectations.
- Raising Purchase Orders and ordering equipment to be sent to customers.
- Communicate professionally with networks and suppliers when provisioning orders.
- Adding all aspects of the project billing to CRM.
- Fixed Rejects, Billing Queries, Cease and Re-provides.
- Organising Engineers for site visits.
- Day to day management of your own workload while supporting others if needed.
The Company
With over 50 years of success as a business, you will be joining one of the industry leaders in the UK. You will be joining a company that is still actively growing, where customers are at the heart of their business. This is an opportunity where you can grow with the business, elevating both parties to new heights.
Experience
- Tenacious personality as a Service Delivery Co-ordinator, problems can be complex.
- Confident personality, whereby you are prepared to be innovative and lead changes to processes, seeking continuous improvement and efficiency.
- Good time management and strong organisation skills within a customer support role.
- Being able to remain resilient in challenging situations and will be able to articulate how you can work effectively under pressure.
- Great Customer Service
